Privacy Policy
Last Updated: 07.06.2026
I-5 Cannabis, a California licensed cannabis retailer (DCC License No. C10-0001682-LIC), located at 130 N Butte Street, Suite AB, Willows, CA 95988 ("Company," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit i5cannabis.com (the "Site") or interact with us in-store, including for required age and identity verification.
1. Information We Collect
Information you provide directly: name, date of birth, email address, phone number, and mailing address (e.g., when creating an account, joining a loyalty program, or placing an order for pickup); government-issued ID information collected for age verification, either online or in person at our retail counter; California medicinal cannabis patient recommendation information, if applicable; order history and product preferences; communications you send us.
Information collected automatically: IP address, browser type, device identifiers, and general geolocation; pages visited, time spent on Site, referring/exit pages, and clickstream data; cookies and similar tracking technologies (see Section 6).
Information from third parties: age-verification service providers; point-of-sale and Metrc track-and-trace system data (as required by the California Department of Cannabis Control); payment processors (we do not store full payment card numbers — these are handled by PCI-compliant third-party processors).
2. How We Use Your Information
We use the information we collect to: verify that you are 21 years of age or older (or a qualifying medicinal patient) before permitting purchase; process and fulfill in-store pickup orders; comply with state-mandated purchase-limit tracking and Metrc reporting requirements; communicate with you about your orders, account, or customer service requests; send marketing communications where you have opted in; maintain security of our Site and premises and prevent fraud; and comply with legal obligations, including recordkeeping required by the DCC and local licensing authorities.
3. Legal Basis for Age and Identity Verification
California law requires cannabis retailers to verify that customers are 21 years of age or older (or 18+ with a valid medicinal recommendation) before completing any sale. We collect and briefly review government-issued identification for this purpose. This information is used solely to confirm eligibility to purchase.
4. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share information with: state and local regulators, including the DCC, as required for licensing compliance, Metrc track-and-trace reporting, and inspections; service providers, such as point-of-sale platforms, payment processors, age-verification vendors, email/SMS marketing platforms, and IT hosting providers, under contractual confidentiality obligations; law enforcement or government authorities, when required by subpoena, court order, or applicable law; and successors, in the event of a merger, acquisition, or sale of business assets. We do not share your cannabis purchase history, medicinal patient status, or ID information with data brokers or advertisers for cross-context behavioral advertising without your explicit opt-in consent, consistent with CCPA/CPRA restrictions on sensitive personal information.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to: know what personal information we have collected, used, and disclosed about you; delete personal information we have collected from you, subject to certain exceptions (e.g., records we are legally required to retain for DCC compliance); correct inaccurate personal information; opt out of the sale or sharing of personal information (we do not currently sell personal information); limit the use of sensitive personal information; and non-discrimination for exercising any of these rights. To exercise these rights, contact us using the information in Section 9. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences (such as age-gate confirmation), analyze traffic, and, where you consent, support marketing efforts. You can control cookies through your browser settings; disabling cookies may affect Site functionality, including the age verification gate.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure, consistent with DCC security requirements for licensed retailers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information, including age-verification and transaction records, for as long as necessary to fulfill the purposes described in this policy and to comply with DCC recordkeeping requirements, which currently require licensees to maintain certain records for a minimum retention period set by regulation.
9. Children’s Privacy
This Site is not intended for individuals under 21 years of age (or under 18 for medicinal patients), and we do not knowingly collect personal information from anyone under 21. If we learn we have inadvertently collected such information, we will delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page, and where required by law, we will provide additional notice.
11. Contact Us
Questions or requests regarding this Privacy Policy or your personal information may be directed to: I-5 Cannabis, 130 N Butte Street, Suite AB, Willows, CA 95988. Phone: 530-982-6940. Email: admin@i5cannabis.com. DCC License No. C10-0001682-LIC.